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400 hotels added to Amex’s Fine Hotels & Resorts and The Hotel Collection schemes

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American Express has announced an expansion of its two ‘added value’ hotel booking programmes.

400 new hotels have been added to Fine Hotels & Resorts, for holders of The Platinum Card, and The Hotel Collection, for holders of Gold and Platinum cards.

It follows moves in the United States by Chase and Capital One to build up their travel benefits. JP Morgan Chase is, bizarrely, now the third biggest online travel agent in the US behind Expedia and Booking.com.

400 new hotels added to Amex's Fine Hotels & Resorts

Everyone in the US knows who Amex is talking about when the press release says:

Said Audrey Hendley, President of American Express Travel: “Fine Hotels & Resorts remains the only credit card issuer program that offers guaranteed 4:00 p.m. check out. I can’t think of many things more valuable than extended vacation time.”

What’s new?

The 400 new hotels take the combined Fine Hotels & Resorts and The Hotel Collection range to over 3,100 hotels. There are properties in 114 countries and the 400 new hotels include 49 new destinations.

The new hotels include:

As you will see if you click through, all four hotels are currently offering ‘three nights for the price of two’ to Platinum cardholders.

Here’s something odd

The press release sent out by American Express says:

When booking a Fine Hotels & Resorts or The Hotel Collection prepaid stay through American Express Travel, Platinum Card Members earn Membership Rewards points, while also earning loyalty points with hotels as they typically would.

When American Express introduced prepaid stays for Fine Hotels & Resorts a few years ago, they did NOT earn loyalty points.

(EDIT: a comment below suggests that this may be US-only and that UK cardholders will continue not to earn on pre-paid FHR stays. Be warned!)

400 new hotels added to Amex's Fine Hotels & Resorts

You WOULD earn points and elite night credit, and enjoy any elite status benefits you had, on a ‘pay on departure’ stay booked via Fine Hotels & Resorts but NOT a prepaid one.

(There is no cash saving for pre-paying a Fine Hotels & Resorts booking, so it’s not clear why you would. It only makes sense if you have a cashback credit or – because Amex charges in £ – there is an FX saving.)

Has American Express changed the rules and will now give points and status benefits on pre-paid Fine Hotels & Resorts stays? Or is this an error?

Find out more

We wrote a full article on Fine Hotels & Resorts here.

Platinum cardholders receive, with no minimum stay requirement:

  • Noon check-in when available
  • Room upgrade on arrival when available
  • Free breakfast for two people
  • GUARANTEED 4pm check-out
  • An additional benefit worth $100, usually a $100 food and beverage credit per stay

We wrote a full article on The Hotel Collection here.

Gold and Platinum cardholders receive, with a two night minimum stay:

  • Noon check-in when available
  • Room upgrade on arrival when available
  • An additional benefit worth $100, usually a $100 food and beverage credit per stay

You can learn more about the expansion of Fine Hotels & Resorts and The Hotel Collection on the Amex website here.

PS. Remember that The American Express Business Platinum Card comes with a £200 credit towards a Fine Hotels & Resorts hotel booking. This is an annual benefit – not a one-off for new cardholders. Our review of The American Express Business Platinum Card is here.

Comments (64)

  • BlairWaldorfSalad says:

    “Has American Express changed the rules and will now give points and status benefits on pre-paid Fine Hotels & Resorts stays? Or is this an error?”

    Error or not, it makes not a blind bit of difference to me as Amex aren’t the ones who are going to sort things out if a prepaid stay earns no hotel points/grants no elite benefits. Unless that statement is coming direct from IHG, Marriott etc. I don’t see its relevance beyond Amex’s good intentions.

    • 1ATL says:

      Online FHR and THC prepaid stays are powered via an arrangement with Expedia. While they carry the relevant benefits, they are seen as prepaid by the hotel and aren’t eligible for hotel loyalty points earning. Taking a locally paid FHR/THC rate instead (certainly ones booked by calling Platinum) will make the rate eligible for points earning. What you forego here by doing so is the x2 MR points earning on American Express online bookings.

      • Sharka says:

        5x MR for the US Amex Plat on prepaid bookings with Amex in the US (and they usually get hotel points). Given that Amex UK charges 2.99% FX fee (US Plat has none) their take on non-GBP transactions is around the same as the US interline fees, so the UK Amex lack of generosity is unfortunate.

    • OGP says:

      @Rob Some hotels on FHR are charging different rates for pre-paid vs. pay later rates, even though some pre-paid rates are flexible or cancellable, e.g. Belmond, some Rosewood hotels (recently saw this for São Paulo)

      • meta says:

        I have received loyalty points on prepaid stays booked via FHR at every single stay at Hyatt, Marriott, Hilton and IHG. It has always been the case. You must enter the number during booking process at FHR end.

  • BlairWaldorfSalad says:

    Re 4pm check out, has anyone experienced a hotel try to avoid honouring this on a FHR reservation? My experience is that it has always been honoured. And for that reason alone I’m content to go with FHR.

    I know others may have had success arranging an agreed late check out directly with the front desk, but as we know front desk staff change shifts and the on-duty person may scupper what you thought was agreed.

    • BBbetter says:

      JDB will be here soon to say it can be easily agreed with each hotel by email, therefore FHR is useless.

      • OGP says:

        Most hotels I’ve tried to email to arrange this with have never agreed, or just insisted it can only be subject to availability. Even hotels that were part of FHR if I didn’t book through Amex.

        I’ve tried emailing ahead with two Belmond hotels recently and their direct reservations teams at hotels could or would not even match FHR benefits for booking direct – is Amex offering some extra kind of sweetener to them? Or what are the magic words?

        • JDB says:

          @OGP – calling is often better than emailing, but there’s no secret / silver bullet form of words any more than there is to chat up someone you fancy; you just need the right words at the right moment adapted to the very specific situation. Obviously, and to continue the theme, asking straight out for a discount/benefits is akin to asking someone to go to bed with you as an opening gambit, so may result in disappointment.

      • JDB says:

        Correct. Actually, anyone who can’t beat the whole FHR (i.e. usually Expedia) package of price and benefits, probably can’t negotiate their way out of a paper bag! It’s simply designed for Americans who would incredibly rarely book directly and love the notional idea of the ‘free’ benefits, not realising they have paid though the nose for them.

        • jj says:

          @JDB there’s more nuance in this than you make out. I often call ahead and get a better deal, especially in boutique hotels. I’m sure it’s possible to get results with larger hotels, too, but often theperson with authority is deliberately shielded from the public and I just don’t have time or energy to fight the bureacracy. I have a day job to do, too.

          So, I tend to check FHR if I think it’s likely to list a hotel where I want to stay (never the other way around), and sometimes the price is as much as 25% below the best deal on hotel’s own website. At that point, I tend not even to bother calling the hotel, as the delta is so large.

          Besides the additional benefits, FHR has saved me nearly £2K in the past two years compared with the best publicly available rate on other sites, including Virtuoso.

        • Matt says:

          Mostly agree with this. Every so often there are some offers that make it par with other channels.

        • smitrax says:

          This is nonsense.
          There may be occasions where better deals are offered directly but it’s by no means a certainty.
          I agree the economics suggest booking directly should work best for the hotel but that’s not what happens in reality.

          • JDB says:

            @smitrax – try it and the scales will fall from your eyes. It’s very real.

    • James W says:

      Yes – refused on a couple of occasions. Despite reminding the hotels of a guaranteed 4pm check out, they simply refused. “We have new guests arriving”

    • Cicero says:

      Yes – Four Seasons Hampshire

      • Rob says:

        Used it there many times.

        Grantley Hall was the only place they desperately wanted our rooms back. They offered a free lunch if we left at 2, which was actually always our plan.

    • Shelly67 says:

      Yes we were at Foxhill Manor 3 weeks ago booked through FHR. We were disappointed to be unable to use the 12 noon early check-in or the 4pm late check out (the only reason we booked through FHR rather than Hilton or SLH). So the only full benefit we actually received was the $100 credit. To be fair to the hotel, they apparently had takeovers on both our arrival and departure dates and they did allow us a slightly earlier check in and a later check-out out but we were very disappointed as lack of both these benefits did totally scupper plans we initially had. This also happened to us at Le Manoir but this was only because we were moved from our original room due to a sewage flood in our bathroom whilst we were there and the new room was already pre-booked for about early check-in.

      • Matt says:

        I think if you contact Amex/FHR about the 4pm they will speak to hotel and you may get compensated. The 4pm late checkout is a guarantee. The 12pm early check in is subject to availability.

    • Gavin says:

      Stayed at The Standard, High Line (NYC) last month on Amex Plat FHR. They refused 4pm checkout saying they were fully booked, best they could do was 12.30.

      I couldn’t remember whether the benefit was subject to availability or not – and was on holiday, having a nice time etc, so didn’t challenge too hard. Is it worth raising a complaint; and if so, to who?

      • Rob says:

        Complain to Amex, say you paid more for FHR specifically because of 4pm. You shouldn’t have accepted it at the time though.

    • dshunter says:

      Yep. Hotel lua lua in bariloche tried to avoid it, I put my foot down and insisted… We ‘compromised’ on being moved to a non upgraded room for the day when I pointed out it was guaranteed. But that required asking for a manager etc.

      • JDB says:

        Well, that’s quite a bit of evidence from various posters and hotels that the 4pm checkout isn’t guaranteed at all. Amex simply isn’t in a position to guarantee this and hotels will do what suits them. The addition of 400 hotels to the FHR list seems to make it even less likely to be honoured.

      • JDB says:

        It’s interesting re no late checkout at Llao Llao (a great place even if getting a bit tired now) as Amex is big in Argentina (hence a Centurion lounge at EZE bigger than the London one) but as with most big hotels there, locals aren’t paying FHR prices and still get great benefits.

    • Lauren says:

      W hotel in Miami wanted us out at 1. I refused. Had the entire cleaning staff knocking on our door at 4pm on the dot

      • meta says:

        There is no penalty for not honouring late checkout in Amex FHR T&C and this is why it can’t be called guaranteed. Anything Amex may give later is goodwill gesture. Actually compensation/goodwill gesture is not always suitable when they kick you out of the room at 12pm (or 11am in some countries) and you have 7pm flight.

        I want to have everything in writing, easier to show to sometimes clueless staff . Book FHR rate call the hotel to confirm and then follow up with another email confirmation has always worked for me.

  • 1ATL says:

    I suspect you’ve linked a US press release which may well be market specific, especially to the piece surrounding booking online and receiving hotel points. The way it books online at least for a UK card holder is very different to that of a US card holder (it’s a different booking tool for starters) which may prevent points from being earned on prepaid stays. You might want to check this piece out first before announcing assumptions which may not be accurate.

  • David says:

    For those unaware. The 4pm check out is mandatory for any hotel wanting to be associated with FHR. It’s none negotiable, even properties that have their own branded VIP guest program (Four Seasons, IHG, Hyatt etc) prioritize Amex customers over their own program when it comes to late check out.

    I’m in the luxury travel business, based on be USA. A good friend of mine in the business is head of sales for a 5 star luxury property in Paris In 2022 their business through the new Chase program was about 24 reservations, in 2023 it was over 300, 2024 over 500. That’s a remarkable growth

    Chase buying the FROSCH agency and rolling out their EDIT program not dissimilar to FHR grew so quickly they weren’t prepared for the volume. The amount of pent up demand with their mostly millennial cardholders was palpable. The results speak for themselves..

    Amex is attempting to stay ahead of the curve, and the 4pm guarantee is their secret weapon to maintaining their edge.

    • BBbetter says:

      Curious what the differences are with FHR? Is it similar to Virtuoso?

      • NigelthePensioner says:

        Yes – taking it a step further, with FHR and Amex Centurion, if you ring them you get an extra $200 hotel credit and can guarantee an upgraded room if you are booking 2 nights or more. So that becomes $300 credit, guaranteed upgrade at time of booking as well as the early check in and late check out and also the 3 for 2 or 4 for 3 which are periodic offers on selected hotels.
        We have an amazing deal on the Lanesborough for the weekend before Xmas which even beats the House Membership rate!

      • David says:

        They’re almost identical (although their are some variances by property). The main differentiator is the FHR 4pm check out. No other program offers that. For long weekends, there’s no point looking elsewhere, FHR wins hands down! – For upgrades though, the hotels own VIP or Preferred program will usual prioritize their program over other for room upgrades.

        • JDB says:

          @David – it certainly doesn’t win on price, but it’s aimed at a market that doesn’t really care about price while still loving the idea of ‘free’ benefits. The fact Expedia and Amex make plenty of money out of this gives a clue.

          Obviously Mastercard and Visa (plus some issuers directly) each also offer luxury hotel programmes with comparable benefits, so not much exclusive to Amex. Or you can just call the hotel and cut out the middleman costs.

          • meta says:

            What is the penalty for not honouring FHR late checkout? I can’t see anything in customer T&C.

  • Yarki says:

    Prepaying on the US Amex Platinum earns 5x membership rewards points per dollar whereas paying at hotel earns at the standard rate of 1x.

    I have always gotten hotel loyalty points on a prepaid Amex FHR rate. It is just like booking through a Virtuoso agent etc

    • Rob says:

      No it isn’t. It’s like booking via Expedia because you ARE booking through Expedia – that’s who Amex uses.

  • Tom C says:

    This is not a good thing. FHR is a stamp of quality; if they’re now just throwing random hotels in there to boost numbers, it dilutes the lists. Eventually, everyone is “fine”, so no one is fine.

  • Nick G says:

    What is FHR like on sticking to two breakfasts? Is it like HH Gold? As a family of three just curious for future potential bookings

    • cranzle says:

      I’m my experience, you must put the number of guests and names on the booking, for that number of guests to be included for breakfast.

  • Michael C says:

    My first-ever Hotel Collection experience just now in Bangkok with the Conrad:
    -5 nights for the price of 4
    -early check-in fine and late check-out offered immediately
    -on the Amex booking form, there was a place to add any hotel membership number, and my Gold status was recognised on check-in (and points arrived immediately after check-out)
    -upgraded from basic room to junior suite, though not sure if that was part of anything or just v v nice check-in person!
    -$100 mainly spent on (don’t judge!) cocktails in the bar where a fabulous band was playing each evening

    All in all, experience couldn’t have been better.

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