Experiences of AviationADR ?

I used them for a claim with TAP Portugal. The flight was cancelled in April, filled a claim directly with the airline. After 8 eights and no answer from TAP, I filled the claim at the beginning of June, in 15 days I got confirmation that the airline had to pay the compensation and 3-4 days later I got the money in my bank account.

@johnny please let us know what hapoens with Wizz

I obtained adjudication in my favour against Wizz Air from AviationADR over an EU261 matter some time ago.

The initial handling of the claim was acceptable. The website is clunky and ugly but it, and the underlying process, appeared to basically work. Wizz lied fairly outrageously but surrendered immediately when I proved they were lying.

Sadly, Wizz Air simply did not pay, and AviationADR ceased to answer requests for updates, having been responsive until then. I do not know whether this reflects a “we got our fee for this case, no need to pay attention any more” attitude on AviationADR’s part or a wider problem with their service.

It’s probably time to MCOL it (it’s a substantial sum of money – very substantial relative to what the flights cost).

Some excellent practical advice on this from @jdb.
Before entering into AviationADR did Wizz send any email to say that the arbitration would be binding on them (BA)? Does AviationADRs website/rules anywhere state that the arbitration is binding on the airline (CEDR’S do). If so take copies as these will be important bits of evidence if you need to MCOL for breach of arbitration decision. Finally, had you sent a letter of claim before entering into arbitration? If so you ought still have a good case for breach of arbitration decision as arbitration was entered into in contemplation of litigation. If none of these apply I don’t know as I’ve never looked into it but I personally would sue for the original flight reg breaches and the arbitration breach in any event. I’d be tempted to let one of the newspaper consumer columns know of Wizz and AdiationsADR and CAAs failures as well!

Really poor form by those involved.

I get the impression Wizz have decided to start playing ball in the last couple of months (CAA pressure? Better late than never!) and are settling everything and looking at new claims quite positively.