Maximise your Avios, air miles and hotel points

Forums › Payment cards › Other payment cards › Creation Financial Services bashing › Reply To: Creation Financial Services bashing

#298605
#298605
11,762 posts

So I’ve had a letter from Creation today saying that my original complaint is not justified because of the “business decision” excuse. It refers to the free night certificate but makes no mention of the 37k outstanding points on the account. Can I now take this to the FOS? It’s not even a full response to the complaint!

New to Head for Points?

Welcome!  We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.

Get 25,000 Avios with the Barclaycard Avios Plus Mastercard

GET A SIGN-UP BONUS OF 18,000 VIRGIN POINTS!

Latest Forum Posts

Get 50,000 bonus points (worth 50,000 Avios) and £400 of dining credit with The Platinum Card

Check reward flight availability instantly for free!

See a whole year of reward seat availability on one page at SeatSpy.com

Special offer: Get 30,000 bonus Hilton Honors points until 14th August 2025

Booking a luxury hotel?

Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.

SME? Get the only free credit card with points which convert to Avios

Get points worth 20,000 Avios with 'first year free' American Express Gold

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.

Got it!