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Forums › Payment cards › Other payment cards › Creation Financial Services bashing › Reply To: Creation Financial Services bashing

#298605
#298605
11,764 posts

So I’ve had a letter from Creation today saying that my original complaint is not justified because of the “business decision” excuse. It refers to the free night certificate but makes no mention of the 37k outstanding points on the account. Can I now take this to the FOS? It’s not even a full response to the complaint!

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