Reply To: Creation Financial Services bashing

[stevenhp1987]

NorthernLass wrote:

@stevenhp1987 – yes the FOS leaflet was enclosed but I am just wondering if they would say that I haven’t had the full complaint investigated so can’t get involved at this stage! (Yes I did mention the points in the initial complaint and have not yet received any information from Creation to the effect that they won’t be transferred to IHG).

In that case, it might be worth following up with a phone call & email pointing out how they haven’t even looked at this point and how they cannot, contractually, withhold said points (pointing to the relevant T&C).

Might look more favourably, but at the same time, I’d highly expect them to just say “business decision” even if said decision is a breach of contract.