Reply To: Creation Financial Services bashing

[indo555]

Lady London “Even if they’d put in any notice communication to a cardholder that they planned not to award benefits such as free nights or points during the notice period, it would have to be already in the t’s and c’s that they could do this. This means it was either in ts and cs provided or readily available or ideally drawn to your attention when you took the card, or notified to you at some time with at least 60 days notice before it took effect. Otherwise even if Creation had said this in any notice given then they couldn’t not award points and count spendvtowards free nights in the 60 days notice they should have given before implementation anyway.”

Thanks for this but I have looked all through the t&C’s that I have received (the Creation ones and the ones from the IHG Rewards Club that specifically refer to the IHG card) and can find no reference to not awarding a free night or points after closure notice has been served. Do you have specific information that it is in the t&c’s? I have not received any updated t&c or any notification that t&c’s have been updated.

I also have all the materials that were sent out with the card – it says ‘You’ll receive a free night voucher ….’ and ‘You will be upgraded to Platinum Elite status’ and you will earn 4 IHG reward points for stays at IHG hotels and 2 points per £1 everywhere else’ My case will focus on the fact that base on these materials there was an expectation of what I would receive in return for a £99 annual fee.