Reply To: Creation Financial Services bashing

[jj]

JDB wrote:

@jj none of what you say is incorrect, but then there is nothing misleading about the marketing materials

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There isn’t, in law or in FCA terms, anything unfair here. It may feel unfair, but that is different.

Very well. You have drawn your own conclusions, but we will let FOS decide.

Fairness is not a matter of what feels right or wrong. It is determined by measuring a firm’s conduct against FCA rules and guidance, against the FCA’s principles for business, and against the TCF consumer outcomes.

I have worked in senior positions in consumer finance for decades, and I have extensive experience of dealing with both FOS and the FCA’s conduct and supervisory teams. I have never worked for an organisation that would remotely consider behaving in the way that Creation has behaved. Creation’s behaviour is egregiously far away from industry norms, and I fully expect at least some people to succeed in a claim against them.

I’m not sure what axe you are grinding as you attempt to discourage people from taking Creation to FOS. But the passage of time will determine whether your judgement or mine is correct.