Reply To: American Express £200 Platinum dining credit – Expires 31/12/21

[Gavin454]

I had a credit not track for an eligible restaurant in mid-November.

Was fobbed off twice by chat saying I must wait until 90 days after offer end, and that it’s not possible to add the credit manually due to system limitations.

Second time I asked to raise a complaint (on the basis that I want to cancel the card, and I would be forced to pay 3+ months extra card fees before getting the credit I’m owed), and then the agent almost immediately manually added the credit.

I’m not sure why they put up resistance at first, it doesn’t reflect good customer service for such an expensive card. Strange that a system limitation suddenly doesn’t exist when I’m about to make a complaint.