Reply To: SWISS flight cancellation – options?

[The real Swiss Tony]

This is very strange behaviour. For what it’s worth, I had a Lufthansa flight FRA-PVG cancelled a few years ago because of weather. They were open to anything for rerouting us.

I do however worry that you’ve made a bad call strategically as you’re now presumably something like EUR5k down and will have a full on fight to get that money back from Swiss, which is likely to take more than 8hrs of your life. Instead, you could have tried again for the re-route nearer departure and if no dice, fallen back on the long layover in Dubai then made the EU261 claim for >4hr delay.