Reply To: SWISS flight cancellation – options?

[SamG]

You need to make sure there are no segments reserved on the outbound at all and then it should be OK to use just the inbound – keep a very close eye on the booking whilst you are away though

Your legal argument will be quite a straightforward one – you were entitled to be transported at your convenience in comparable conditions and an extra stop/8hr delay in Dubai was not reasonably so. Make sure the agent has documented that they offered you that routing and refused to offer any other inside the reservation. You’ll just have to do some digging into how to get this enforced. Swiss are a nightmare to deal with so it will be a long battle! If you booked direct as a main card holder using a UK credit card then S75 is another option to pursue

If you’re bold enough/not a great worrier in life then actually the best way to deal with this situation (if the timings work out for taking an alternative flight around the same time as your original) is to turn up at the airport and pretend you had no idea. They’ll have much more flexibility on the day to deal with it like Tony’s weather reroute