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Forums Hotel loyalty schemes Marriott Bonvoy Sheraton Grand London Park Lane experiences? Reply To: Sheraton Grand London Park Lane experiences?

cats_are_best 127 posts

We stayed there late November for a couple of nights, booked an Art Deco Suite, no upgrade (only Gold), the hotel was clearly not full.

Only freebies in the room were a couple of bottles of still water and the coffee/tea tray, there was not enough space in the minibar-fridge to chill the water without tripping the sensors, but they just cancelled the charges on checkout without a quibble.

The room was let down by the peeling tape that had been used to in an unsuccessful attempt to seal the gaps in the bathroom windows, and the temperature, brrrr, it took a full day for the room to warm up, even with the temperature set as high as it would go.

The bathroom never warmed up, though turning on the shower at scalding temperature and leaving it a while with the door shut made it temporarily comfy to shower in, though the condensation on cold walls and ceiling was pouring off.

The bar to the right of the Piccadilly entrance seemed bit dowdy compared to the decor of the central area which was lovely.

We had to make repeated requests to get a proper wine list to see what bubbly they had, the same issue at the central bar, and once again at the restaurant. Three occasions over the two days, which was every time we tried. It was also clear that the menus had several pages removed.

A Mayfair hotel unable to produce a wine list!

Food in the central dining area was just about average, not much choice either, again far from what you’d expect from the decor/location. We didn’t try the Italian restaurant.

Breakfast was another let down, poor choice and mediocre quality, on the second day we walked up to 45 Jermyn Street where we had an excellent breakfast with a bottle or bubbly (they had no difficulty producing the wine list first time of asking.)

The lounge was ok-ish, with some nice nooks to sit in, but marred by annoying background music, only basic nibbles at the early evening drinks slot, seemed a poor offering for such a hotel.

Staff were all good, I put the issues solely down to the management.

I’m easy going and generally don’t bother about the odd issue, but there were so many ways that the hotel failed to meet reasonable expectations, there’s no way I’d book it again.

I rate the JWM on Park Lane far higher, it lacks the art deco style of the suite, but by every other measure it wins hands down.

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