Reply To: ‘Pasty Shop’ offer not credited

[Lady London]

It sounds like Amex’s “Wait for 90 days” is Amex Customer Service Agent version of “I haven’t got a clue and don”t call back for 90 days” just to get rid of you.

At £600 a year for the Amex Platinum and too many cases where till processing by the retailer the cardholder can’t possibly be aware of or control, muddies tracking, then if Amex wants to keep charging £600 a year then they had better empower their call centres to credit cardholders promptly in these cases.

The time of the level of customer Amex wants for Amex Plat is worth more than the waiting Amex is making them do. Amex is playing a dangerous game as those customers become ready to walk then it only takes one more thing or another almost equivalent card offering and they’re gone