Reply To: Creation Financial Services bashing

[dougzz99]

JDB wrote:

@Dougzz99 the point was re a firm’s entitlement (or otherwise) not to give vouchers or points during the two months notice period. The view seems to be that Creation is wrong, yet Amex is doing the same, and not for the first time, so I was interested in @LL’s thoughts.

I struggle to pass judgement when you have a single example. How many times on the net do you see someone ask for help, and then little by little as questions are asked they undo their own initial story. On the balance of anecdotes I’d say Amex have been incredibly generous over the years, failing to claim back points and vouchers following often substantial (and calculated for purpose) refunds. We’ll never be able to properly compare as we don’t have access to all the information.