Reply To: BA delayed flight compensation refused – what next?

[Lady London]

Ask on Flyertalk if someone with access to an official aviation source could check the length of the delay for your flight nunber, route and departure time and date. It has to be officially recorded. I think expertflyer is one website where this can be verified. I would defo want to verify what BA says.

With great respect to BA’s accuracy and truthfulness, with delay compensation, as it was fully the fault of the airline, potentially payable for multiple seats being you and each of your children, I’d put the effort into checking the official records to check what had to be officially filed about the delay. Your departure time is when your aircraft was pushed back, though, or moved from its stand, and not when its wheels left the ground.

Meanwhile pursue the service failure and the fact that your children starved (how long was the flight?) separately.

Let us know what happens on each of these counts.