Reply To: Amex Offers and Customer Service – gone to the dogs?

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Another data point:
Raising a query about a missing statement credit for Shop Small via chat.
Transaction made on the 15/12/2022.

Denied!

Qualifying purchases must be billed to your Card Account by the participating small business before the Offer End Date. If the small business does not charge your Card before the Offer End Date, your purchase will not qualify for this Offer.
You can go online to check the offer terms as well.

But I’ve made the transaction on the 15th?

I completely understand your point, However as per the offer terms the spent must be billed by the offer end date. Since it was posted on the card after the offer end, this transaction does not qualifies for the shop small offer benefit.
We being transparent have mentioned the terms of the offer at the time of offer enrollment and is available online as well.

Will still raise this as someone hasn’t received his training…
So much work!

• This reply was modified 55 years, 6 months ago by .