Reply To: EU261 again!

[Lady London]

@Tedl I would let sleeping dogs lie. Keep all notes of conversations throughput, dates, times, method by which you spoke to whom etc. Including this last conversation that is now showing the right flights in MMB.

Take screenshots showing what’s in MMB with date and time in the screenshot from time to time now and keep them. But otherwise do nothing.

You are quite likely to not hear back from any complaint you made. If by a miracle you are contacted you can respond saying following a conversation on [date] the flights you needed were provided so problem solved. Say no more.

Your booking will now go into a queue for ticketing by what I believe is an offshore team. Tbese guve prioeity by date of flight for servicing the queue. So it should be ticketed but likely only much nearer the time.

The last thing you want right now is some busybody in BA looking at your booking and saying the agent shouldn’t have done that it’s against internal policies (even if those policies don’t conform to the law). The longer you can leave it untouched taking screenshots the better.

Up to you when you start pushing for it to be reissued or reticketed if it hasn’t been – as if you do get a busybody and the wheels come off you’d be backwards again. I personally would rely on turning up at the airport on the day and seeing how it goes but you might want to kick that stone earlier and take the risk