Reply To: Applied a week ago but no reply yet?

[CarpalTravel]

Don’t bother with chat NL, it is just Barclays support and they will need to speak to their colleagues. I went this route and it ended up with 2 hours of my life lost due to their slow replies, the app closing and the chat ending itself twice and finally them saying “try again tomorrow” as by that time we were outside of office hours. You are definitely better off calling the number and ask for the complaints dept. It’s what I did after Aston’s advice. Trust me, I didn’t want to have to do that either but it is the only success I got. The £20 credit still has yet to appear mind.