Reply To: YourParkingSpace – help needed!

[Lady London]

JDB wrote:

The real Swiss Tony wrote:

Hi,

I had a booking at Heathrow for the airport short stay, but owing to terminals being swapped, cancelled that and booked at the Holiday Inn on the Bath Road via YPS as we are staying there the night before, anyway. Today, YPS e-mailed me to say the booking has been cancelled by Holiday Inn. Most places are now full (trip is the end of next week) and booking back at the airport is around double the price it was when I cancelled it.

YPS have offered me a 20% discount. I’m thinking that under the terms of the merchant agreement with the credit card, they will be responsible for finding me a like-for-like replacement. Is that right?

It does however also make me very wary of rebooking with YPS as the same thing could happen again.

Thanks

I wouldn’t think that YPS would be liable to find a like for like replacement as they are just an agent, so the credit card company wouldn’t be any more liable and in any event, the original cost would have had to be over £100. I know it’s a bit late know, but if the issue was a terminal change, surely LHR would have done that for you?

Agency should not be a getout JDB. Whoever the contract is with I believe the card is still jointly liable. A payment was made and a contract was formed so card is jointly liable regardless of any silly obfuscation about who the counterparty to the contract is, jointly with the credit card.

The fact that the contract might be poor enough to allow this is a separate issue.

Agree about the £100 min for s75: I keep forgetting this