YourParkingSpace – help needed!

[The real Swiss Tony]

Hi,

I had a booking at Heathrow for the airport short stay, but owing to terminals being swapped, cancelled that and booked at the Holiday Inn on the Bath Road via YPS as we are staying there the night before, anyway. Today, YPS e-mailed me to say the booking has been cancelled by Holiday Inn. Most places are now full (trip is the end of next week) and booking back at the airport is around double the price it was when I cancelled it.

YPS have offered me a 20% discount. I’m thinking that under the terms of the merchant agreement with the credit card, they will be responsible for finding me a like-for-like replacement. Is that right?

It does however also make me very wary of rebooking with YPS as the same thing could happen again.

Thanks

[Roberto]

Whilst it don’t help I think Avis have relocated to the Holiday Inn from their T5 location

[JDB]

The real Swiss Tony wrote:

Hi,

I had a booking at Heathrow for the airport short stay, but owing to terminals being swapped, cancelled that and booked at the Holiday Inn on the Bath Road via YPS as we are staying there the night before, anyway. Today, YPS e-mailed me to say the booking has been cancelled by Holiday Inn. Most places are now full (trip is the end of next week) and booking back at the airport is around double the price it was when I cancelled it.

YPS have offered me a 20% discount. I’m thinking that under the terms of the merchant agreement with the credit card, they will be responsible for finding me a like-for-like replacement. Is that right?

It does however also make me very wary of rebooking with YPS as the same thing could happen again.

Thanks

I wouldn’t think that YPS would be liable to find a like for like replacement as they are just an agent, so the credit card company wouldn’t be any more liable and in any event, the original cost would have had to be over £100. I know it’s a bit late know, but if the issue was a terminal change, surely LHR would have done that for you?

[Lady London]

Section 75 claim for replacement cost if you paid on UK credit card.

But check ts and cs you were advised of when you booked (as any advised later don’t count) as there might be a sleazy getout clause.

This is very sleazy behaviour by YPS who should replace similar at same cost voluntarily if it’s the hotel’s evildoing. Hotel also acting sleazily. Look at the ts and cs, protest anyway to both, and get s75 from credit card

Certainly tell YPS they can stuff their 20% discount where the sun doesn’t shine. Cheeky b*$t*rds.
Whatever their ts and cs, or poor backward ts and cs they might have that let Holiday Inn find a better business opportunity and dump an existing commitment, YPS needs to behave better.

[Lady London]

PS I also think it’s not very classy to let YPS know them letting a customer down is going to be posted across 2 major travel websites and one UK hot deals website, but some people would do this anyway or possibly even mention it.

[Lady London]

JDB wrote:

The real Swiss Tony wrote:

Hi,

I had a booking at Heathrow for the airport short stay, but owing to terminals being swapped, cancelled that and booked at the Holiday Inn on the Bath Road via YPS as we are staying there the night before, anyway. Today, YPS e-mailed me to say the booking has been cancelled by Holiday Inn. Most places are now full (trip is the end of next week) and booking back at the airport is around double the price it was when I cancelled it.

YPS have offered me a 20% discount. I’m thinking that under the terms of the merchant agreement with the credit card, they will be responsible for finding me a like-for-like replacement. Is that right?

It does however also make me very wary of rebooking with YPS as the same thing could happen again.

Thanks

I wouldn’t think that YPS would be liable to find a like for like replacement as they are just an agent, so the credit card company wouldn’t be any more liable and in any event, the original cost would have had to be over £100. I know it’s a bit late know, but if the issue was a terminal change, surely LHR would have done that for you?

Agency should not be a getout JDB. Whoever the contract is with I believe the card is still jointly liable. A payment was made and a contract was formed so card is jointly liable regardless of any silly obfuscation about who the counterparty to the contract is, jointly with the credit card.

The fact that the contract might be poor enough to allow this is a separate issue.

Agree about the £100 min for s75: I keep forgetting this

[The real Swiss Tony]

I know it’s a bit late know, but if the issue was a terminal change, surely LHR would have done that for you?

No, the issue was we were in and out of T5, then BA moved the MCO flight to T3 (we come back from JFK), so I figured for the £ saving and the fact we were going to be dicking around on public transport anyway, it would be easier to just leave the car at the Holiday Inn.

Bloody infuriating, but I’m just going to have to book something quickly now. Spoke to AMEX & they’re not interested. Also the booking was £92.99 so below the £100 limit for a s75 claim.

Grrr…..

[The real Swiss Tony]

Blimey – this is fascinating…

6.6. If we or the Space Owner want to cancel a booking. We may cancel a booking, on our own behalf or acting on behalf of the Space Owner whether before or after the parking period has started. Please see the section of the Parking Contract that sets out the cancellation policy for further information on how much notice we will give you, and the circumstances where a refund is due.

(My bolding) So they can tin your booking when you’re half way across the world?

Can that even be legal?

[strickers]

I used them in January, spent 30 minutes trying to find a space at the Thistle. Never again.

[JDB]

The real Swiss Tony wrote:

Blimey – this is fascinating…

6.6. If we or the Space Owner want to cancel a booking. We may cancel a booking, on our own behalf or acting on behalf of the Space Owner whether before or after the parking period has started. Please see the section of the Parking Contract that sets out the cancellation policy for further information on how much notice we will give you, and the circumstances where a refund is due.

(My bolding) So they can tin your booking when you’re half way across the world?

Can that even be legal?

Probably not legal (particularly them cancelling, rather than the space owner cancelling on them) but any practical resolution or enforcement is tricky.

[The real Swiss Tony]

OK, have rebooked for the T5 long stay, which is almost infront of the HI, just via a bit of a convoluted route.

What’s the best way to get from that car park to T3? I see that T2 & T3 business parking has reopened so is that the best solution? Just park as far down as possible and cut over to the other car park?

(Thanks for the help here)

• This reply was modified 54 years, 11 months ago by .

[memesweeper]

Too late to help OP but there’s £5 day turn up and park place here:

https://goo.gl/maps/nxK6i6jJor6ExH3G9

It’s just west of the Aerial and Courtyard hotels. Will be my go-to in future. It’s also £5 day without pre-booking at the airport bowling alley, which is a few metres east of the same hotels.