Reply To: Refund of FTV – Avios refunded for flight only. No refund for seat booking?

[h1jfg]

Well this gets even stranger. I’ve just has the cash element of the FTV refunded to my BA AMEX and it included the cash element of the seat bookings.
So BA have refunded the cash element of the seat booking but not the Avios element.
That makes no sense. Surely they would refund both, or neither?
Has anyone else experienced this?

p.s. Apologies for not replying sooner. Was away in Portugal for a few days.