Reply To: BA IT failure – they won’t pay alternative flight costs!

[buchanan101]

Update.

After emailing Sean Doyle and actually talking on the phone to a “Global Engagement Specialist”, BA are paying up for the ticket and the taxi. (They are also paying the €250pp)

Of course they “don’t normally do this” as I broke the original contract or some BS along those lines… I should’ve tried to contact them for them to sort – yeah right, that’ll work

I asked what the normal escalation process is if unhappy with Customer Services and she effectively recommended emailing Sean Doyle!

Also “transport” in a letter that Tom Stevens sent promising to pay “out-of-pocket expenses including hotel accommodation, transport, meals and refreshments and telephone or internet costs” refers to ground transport. Ah – plane not a mode of transport then…?

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