Forums › Frequent flyer programs › The British Airways Club › Experience with complaint cases? › Reply To: Experience with complaint cases?
Was caught up in the IT melt down. £700 out of pocket and beyond the confirmation of receipt nothing since. There needs to be a requirement to settle such issues within 14 days, built into complaint handling and U.K. 261 legislation.
I spoke to BA today as I had similar issue and raised the complaint 8 days ago and they told me today that currently it’s taking them 22 days to look at them.
I wish…I am currently on day 28. after the IT meltdown of Feb 25th.
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