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Forums Frequent flyer programs British Airways Executive Club Experience with complaint cases? Reply To: Experience with complaint cases?

davefl 1,385 posts

Was caught up in the IT melt down. £700 out of pocket and beyond the confirmation of receipt nothing since. There needs to be a requirement to settle such issues within 14 days, built into complaint handling and U.K. 261 legislation.

I spoke to BA today as I had similar issue and raised the complaint 8 days ago and they told me today that currently it’s taking them 22 days to look at them.

22 days my ***. Had no reply at all to mine logged via the online form on 13th Feb. So what’s that, 45 days now.

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