Reply To: VS miles redemption with ANA first class CANCELLED

[cinereus]

Okay so I have a similar issue.

I am booked to fly ANA in F LHR-HND in April returning in May. This booking was made using VS points several months ago

I called Virgin to ask about rebooking and they said they would happily change the dates if ANA release reward space. A call to ANA was not fruitful and they told me everything needed to be sorted out by Virgin including arranging an alternative route if necessary.

My flight depart from LHR so would be under UK legislation. I paid with my Virgin credit card so have S75 protection. Obviously I am getting nowhere with either VS or ANA.

My questions are as follows:

1. Does that fact that my return flight is probably not going to be cancelled affect things? It’s not until mid May.

2. My goal is to rebook for dates of my choosing. What’s the best way to go about this? What do I need to do right now?

3. Do I have time to go through S75? My outbound flight was due to leave on 8 April. Or is MCOL my only course of action now?

4. I had another booking that I cancelled through Virgin but they didn’t tell me at the time it had already been cancelled by ANA. Do I have any rights regarding this? If I’d known I obviously would not have cancelled myself.