Reply To: VS miles redemption with ANA first class CANCELLED

[JDB]

StillintheSun wrote:

@JDB I disagree with you on this.
Stage 1: Write a letter to airline noting their failure to inform you of your EC rights and notifying them that you require a re-route at your convenience and supply new dates.

As @meta says, there is no specified penalty for failure to advise a passenger of their rights, so once you have taken the refund, it’s all much harder (including persuading the airline) and to go and buy/fund expensive tickets (and correspondingly high court fee), then go to MCOL has a fair degree of risk. s75 is cost free but as a route to enforcing EU261 rights vs. Virgin is tricky, particularly when ANA is the operating carrier.