Reply To: Barclaycard Avios points transfer to BA – timing?

[Aston100]

Two phone calls of around 45 minutes each today to try and get my Avios moved across.
This in addition to an unsuccessful 50 minute call last night.
The staff are really unfamiliar with this card and the associated t&cs.
The ‘specialist teams’ at Barclaycard are telling the phone agents (through chat) that no Avios is due for anyone until June.
I have tried to explain on the phone calls to different people that the SUB and the monthly spend are separate entities, but it looks like it is all being treated as one bunch of Avios for transfer in June sometimes.

I am shocked how little training they seem to have with this new card.
When you consider the huge amount of datapoints provided since last month by several people, it is clear that Barclaycard have really messed up with this card.

I have raised a formal complaint.