Reply To: More evidence of Avios pax being treated differently?

[Lady London]

The Savage Squirrel wrote:

Jess wrote:

On our flight to Mauritius last month I was told by the CSM that as I had Gold status I would be served first, even though mine was an Avios booking, so it sounds rather like anything goes,

Sounds like exactly the kind of policy that will generate only very fractional goodwill for the beneficiary vs lots of badwill for those that lose out and takes effort and crew time to implement. To be honest I’d rather they just cracked on with serving the cabin in order – not least because in the end that’s far quicker and more efficient for everyone.

It’s the kind of policy a airline would only need to have if it’s planning to deliver poor sevice so they have a policy to choose the lucky recipient.

There are statisticaĺ formulas that will ensure 99% or any other % of passengers will receive their first choice of meal given x number of choices nd x passengers. Come on, you remember Statistics 101 it’s covered in about the 2nd lesson.