Reply To: Victory over BA at CEDR on ticket validity issue!

[JDB]

Well done! Very pleased for your win. Your succinct argument is testament to “less is more” – by keeping it very concise (843 words!), factual and unemotional the reader (CEDR or judge) can immediately see the issue and is much more likely to be on your side for not having a lot of waffle. A good set of supporting docs as you list is also helpful. While they say 80% of cases win or lose themselves, presentation (ie helping the decision maker) does matter.

Some have been patting themselves on the back for 2500+ word submissions to various arbitrators but these will inevitably be prolix and repetitive and the decision maker has lost interest half way through.

These cases are also very fact specific, so it is a superb template but doesn’t guarantee success for everyone.

Yours is the most helpful post yet on this subject (including the thanks to others who assisted you initially).

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