Reply To: Downgrade via app – “no options available”

[JDB]

points_worrier wrote:

@JDB I do not think @smm was being unreasonable, either in what they said, or the way they said it.

You must remember HfP is a FCA-regulated credit broker, and if promoting (and profiting off) these cards using any incorrect information, opens HfP up to regulatory action and/or claims for financial loss for people following any incorrect advice. It is therefore reasonable to urgently ascertain whether Rob is incorrect in the information given, or whether Barclaycard are incorrect in not offering the downgrade.

I’m not quite what financial loss claim you are suggesting would be possible since you can cancel the Plus card at any time and cease paying the monthly fee. If you are suggesting making a claim that I had to do that rather than downgrading to the free card so lost some Avios earning potential, well good luck with that.

In any event it’s up to the customer here to make sure the product is suitable for them and confirm that in the application process.

The original poster said “we have asked before” so he is pestering for an answer (as it turns out one that doesn’t even apply to him) that has in fact already been answered in various threads and other posters have in recent days said they are able to do the downgrade via the app.

• This reply was modified 55 years, 6 months ago by .