Reply To: Downgrade via app – “no options available”

[ed_fly]

JDB wrote:

Ruikis wrote:

I am not downgrading for this reason. But I appreciate all of you defending Barclays I am sure they will greatly appreciate you standing up for them.

Even if you were downgrading for a more justifiable reason after just weeks, there is no particular reason why they should make it so easy after giving you 25k Avios in return for almost nothing. I doubt assisting financial flibbertigibbets is part of the strategy for this product, nor is it probably a brilliant idea to identify yourself as one to the country’s top credit card provider and top 5 mortgage lender.

I wonder why they didn’t go for a non-refundable annual fee, which would’ve prevented this sort of ‘behaviour’ which was entirely inevitable.