Reply To: Downgrade via app – “no options available”

[Ruikis]

I also don’t get what JDB is doing. Maybe it has to with the fact that most people in this country are conditioned to expect to get screwed and receive no decent customer service, no apology and no compensation from most institutions and venues when the product that was advertised is not delivered. Oh well.. they’ve done it again. Typical Barclays. Winge and moan but do nothing else or even go as far as to defend large corporate financial institutions that have made £8bn worth of profit last year screwing customers in the first place. Poor Barclays, if only a handful of customers that want to downgrade to the free card could cause their demise?

I get it…. it seems that we just have to turn around, bend over and take it in order to receive a small benefit of miles/points that barely covers a one-way economy intra-European flight and have lost significant value over the years. Maybe i should also thank them for wasting my time holding on phone lines for 40mins+ while the card embarrassingly fails to arrive and work as promised. Should I also get down on my knees, cry and beg Barclays for forgiveness for complaining in the first place? A few of you seem to think so. I know its my own fault for applying, don’t need to tell me twice.

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