Reply To: Creation Financial Services bashing

[PeteM]

I asked the FOS today if they have any updates for me, seven months after submitting my complaint and nothing happening:

“Creation does have a backlog of cases. We have recently been communicating with Creation in terms of finding an approach how to get the requested information more efficiently and promptly, the intention is never to wait indefinitely but since Creation has been in touch with our service and have been proactive – we have to be fair and allow them an opportunity to respond. As I’m sure you’ll appreciate, Creation does have a backlog and we are waiting for information regarding similar issues like you’ve experienced on several cases.”

I have raised a complaint with FOS as I think their approach of waiting for the financial institution to respond for as long as they wish is crazy.