Reply To: Supplementary card bonus points now posting?

[alig4th]

Ongoing saga:
Contacted on chat after a few weeks of adding a Marriott supp card. Got them to guarantee in writing they’d arrive before 90 days.

Shock: 90 days came and went. No points.

Contacted on chat, added immediately. Asked for a goodwill gesture given I was promised they’d arrive.

Said they don’t do goodwill gestures. Pointed out I knew this was not true as I’ve been given one before. They stuck to their line. Asked for a manager. Manager said they don’t do goodwill gestures. I pushed back; offered me 300 points (C.£1). Said I was insulted at such a ridiculous offer, AMEX breaking 90 days in T&C and having been told they could not over goodwill gestures before being offered one!

Called UK rep. Offered me 5000 Marriott, promised it would arrive in 24 hrs.

48 hours later, no points. Called UK rep, asked to wait 7 days.

7 days later, no points.

Called again. Told they need to check, needs to go to back office, could take 10 days…