Reply To: Lack of final response from BA

[1005dyer]

JDB, you are being very helpful, thank you. Hopefully BA will send the transcripts?

The £600 was in fact not a refund of the taxes but a straight offer and reduction of my purchase of two one way tickets to CPT for £3600. The 2/4/1 and Avios for this flight have disappeared and I want them reinstated by claiming the £3000 that I paid.

I wasn’t thinking about the possibility of EC 261 and I didn’t know about BAs obligation to re-route me on another airline – it was never offered anyway.

It was a stressful situation involving cancelled cars and accommodation, plus my lack of experience of the exact alternatives

Ps they appear to have accepted their mistakes by offering the paltry 5000 Avios!