Reply To: When will Amex sort out their cashback issues?

[alig4th]

I’ve said this on another thread; best thing to do I’ve found is to wait for 90+1 days, contact via chat, get the credit/bonus points, then (if you’ve got the energy) quote a breach of T&C where it says 90 days “in rare circumstances” (obviously that’s a joke, it’s anything but “rare” nowadays), then really push for some form of compensation or “good will gesture”. Amongst my family we’ve got:
– Additional 2000 MR points on Platinum for delayed supp card [on chat, probably could’ve got more on the phone]
– Additional 5000 Marriott points on delayed supp card (was originally told on Chat they don’t do goodwill, pushed for supervisor who offered a goodwill of 300 Marriott points. Said I was insulted by £1-value offer, and pointed out that the last rep lied to me about not doing goodwill as I was now being offered goodwill! Raised offer to 1000 Marriott. Again rejected. Called and got 5000)
– Addiitional 3000 MR on Gold for delayed Supp (phone)
– Additional 5000 Nectar for delayed supp (phone).

Also, my dad just asked on Chat outright if this was a deliberate move by Amex to get out of giving points hoping people forget and don’t chase, and was told generally it updated automatically. He asked how can an automated process “fail” so often (because the whole extended family have had multiple issues, and the forums are alive with examples of issues), and he was told “sometime automated servers also get weaken”. I genuinely don’t know what that means… can servers get “weakened” so much that a raft of automated processes stop working?