Reply To: Barclays Premier Account, can’t sign up for Barclays Avios Rewards on app

[tp1404]

Hi,
I’ve been having the same issues.
I applied for the Barclaycard Avios Plus credit in July and that got set up no problem. First lot of points (including welcome bonus) went over to British Airways without issue.
I then decided to join Barclays Premier banking and everything started to go wrong. I couldn’t active Barclays Avios rewards as I too couldn’t select the button for the account the fee should come out from. I contacted Premier customer service. They initially thought it was because their systems had generated me 2 customer profiles. 1 for the Barclaycard and the other for the Barclays Premier account. They merged the accounts into 1 customer profile. It still didn’t work. In moving my Barclaycard to the Premier bank customer profile, they have severed the link between my Barclaycard and British Airways and can’t sort it. The Barclaycard Avios point haven’t transferred this month due to the issue. A formal complaint was raised and they outcome is that they are aware of the issue, which they say is affecting around 60% of customer trying to sign up, but they have no resolution nor timescale at the moment. I did receive some temporary financial compensation though whilst they are looking into it. Not good, but they have assured me that they will honour the points I should have received once the IT issue is resolved.
I have now switched in my other current account, which the adviser told me to do, and they would sort out the points due for the switch once the issue is sorted.
I have also raised a complaint with BA Exec Club to see if they can put some pressure on getting it resolved.
Overall, very frustrating but there’s nothing more I can do but wait.
Thanks
Tom