Maximise your Avios, air miles and hotel points

Forums Hotel loyalty schemes IHG One Rewards Palazzo Diamond Elite upgrades Reply To: Palazzo Diamond Elite upgrades

Travel Strong 272 posts

First hand experience as a Diamond at Venetian/Palazzo last week:

I love the resort, but IHG add nothing to the Venetian/Palazzo experience (except the ability to book on points, which I took full advantage of and used the last of my ERNIE/CREATION haul for 4 nights at just 24k per night (plus $45 resort fee… plus tax)).

I asked explicitly whether the new ‘Diamond’ status had breakfast, and was told no.
I asked which benefits existed, and 2 bottles of water and a late checkout were given.
Given the size of the standard rooms, I was not after an upgrade anyway.

They do have the ‘prestige’ floor with a lounge, which would have been a welcome solution to breakfast.
However, there was nothing forthcoming, which was a surprise.
(T&C’s exclude V/P ‘Alliance’ properties from other benefits, but no indication to not expect the breakfast).

I will file a complaint with IHG for my breakfast and/or resort fee costs, but do not expect IHG customer service to be of any use, based on past experience.

Like most Vegas resorts, if they have availability the front desk have always been very accommodating with the $20 tip/trick – so if you do want an absolutely huge room – give it a go. You do NOT need to ‘dangle’ it. You give them $20 along with your ID and ask if there are any complimentary upgrades available. If they are none, they will slide the $20 back! $50 gets you no more, stick with $20 and do your bit to avoid unnecessary inflation.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.