Reply To: Progress to 241 Voucher?

[WaynedP]

This has been missing from my own iPhone app for several consecutive days at a crucial time for triggering our companion voucher for the year (but has still been there when logging in on a laptop).

Still haven’t had my reassuring “You have triggered your Companion Voucher” message, so checked in with Amex Chat this morning.

Agent apologised that “the tool” was taking a long time to provide the info he/she needed to get back to me, which indicates to me a little gremlin in Amex’s IT system at the moment.

Agent eventually came back to report Amex shows I spent £9,999.96 so 4p short of triggering the Companion Voucher, but did acknowledge that didn’t include the £6-odd shown as spent the day before the card anniversary deadline which would have triggered the voucher if it hadn’t hung around in Pending for 2 business days.

Interestingly, the £9,999.96 shows as £10,000.00 on the voucher tracker when I logged into desktop version, and I do also have a time-stamped screenshot of that. Seems a basic programming error to make.

Agent sent query to back office and advised 5-7 day resolution time frame and I’m not concerned as I can’t possibly see how this won’t be satisfactorily resolved in my favour.

Might even work in my favour if it extends the 2-year validity of the Companion Voucher by a few days more than expected.