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The Urbanite 121 posts

When I enquired what had happened to my case, the guy who called me back said he would escalate it as a complaint (I didn’t ask for this, I was hoping to get an honest explanation along the lines of they cocked up somewhere). I then got an email from a lady saying she was going to review the case and get back to me by the 21st, so I’ll see if anything materialises in the next couple of days.

, if you read back a couple of pages, a few of us posted our experiences of contacting FOS about where our cases were up to.

They opened a complaint for me too. Got a response this morning.

“We’re also currently very busy, with lots of customers needing our help at the moment. Therefore, it’s taking longer for cases to be allocated to one of our case handlers for investigation. Complaints like yours are currently taking up to 12 months to reach a case handler. We know this isn’t ideal, and we are doing what we can to reduce how long you’ll have to wait before your case is given to a case handler. Please continue to be patient with us whilst we do this.”

12 months!

That’s just to get a case handler. Add a couple of years for them to get the case, not including the possibility of the handler dropping your case due to “workload” and you having to wait for another one.

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