Reply To: I’m thinking about signing up for the BC Avios + but ….

[robato]

BLT wrote:

It was all fine for me until they locked me out of the app, for no reason after a few months. Now need to make time to go in to a branch (there aren’t that many) to show 2 forms of ID to prove who I am, despite having Barclays premier for 2 years.

Have you tried calling premier customer support? I did and after some time, they told me to delete the app and re-register with an activation code they gave over the phone. I got access to all my accounts straightaway despite the app having said I needed an ID check. It seems the app locks me out if an account is opened or closed…

Although that’s a positive result, Barclays is by far the worst bank I’ve ever dealt with and I’ve been a customer with pretty much all of them over the years. Poor product offering (apart from Avios bonus), terrible IT, slow customer service and difficult to access branch network.