Reply To: Cancellation policy on Avios flights

[jintycat]

I just cabcelled a ba flight which was part payment with some avios…i have not received an automatic refund and when cancelling it did not give me the breakdown of the cost of the refund. I now have an email from BA “thank you for the application for a refund” “we are now processing your refund and will email you when it is done…” is this a bit odd as no idea how much I am getting or when I will get my avios??