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Forums Payment cards American Express Car damaged by Gatwick Valet Parking (official) paid by Amex …. Reply To: Car damaged by Gatwick Valet Parking (official) paid by Amex ….

marshy11 246 posts

Thanks @JDB – I have not heard of that. To be completely honest, the damage is only noticeable if you know it wasn’t there before. It’s a big car and has a limited turning circle. Our best guess is the driver didn’t anticipate that and floored the underside of it when going in/out of the circular merry-go-round. I do wonder if the photos would have been available some other way – i.e. not by their own volition…? SAR perhaps? Is it like CCTV and is disposed of within X days?

I had read a couple of really poor reviews apropos damage by them. Someone seemingly had £6k of very visible damage done and weren’t being helped.

My first impression from their email in response to the damage claim was not one I would care to publish. It didn’t leave me with a positive hope they would be honourable. I can only hope the photos being emailed to us was ‘par for the course’ and that it wasn’t in anyway an attempt to prove we were lying about damage caused on another occasion.

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