Reply To: New £300 Platinum dining credit July 2022

[Ryanfozzie]

ringingup wrote:

Ryanfozzie wrote:

ringingup wrote:

I’ve booked dinner at The Colony Grill. I am counting on the two offers to stack up. They normally do. That would be a total of £180 off!

How long ago was that?

Be careful…. I went there expecting the same (food was amazing by the way) and Amex do not have The Colony Grill restaurant coded correctly, and thus the £150 credit did not apply, despite the £30 one applying.

It was rather funny….

7th Oct – Dinner @ Colony Grill
14th Oct – Spoke on chat about this. The Spend £120, get £30 back posted, but the Dining Credit did not. Was told it was not an approved merchant because I didn’t buy the dinner online HA!
15th Oct – Spoke on the phone, was confirmed merchant was correct, just need to wait up to 3 months. Asked if anything could be done as I was looking to cancel the card. She said I can make a complaint, which I did.
20th Oct – Manager called me back (agent didn’t put through a complaint) and offered me £25 as a gesture of goodwill, but the merchant was not on the list. At this point, I walked her how to check the list and how to check the details of the transaction. What can only be described as her tail being between her legs, she put me on hold and offered me £150. I said is there anything else that can be done as a gesture, to which she clarified the £150 was a gesture and I can still use the offer elsewhere. She said the issue was the merchant code Amex used vs the merchant code the merchant provided (that was coded to the spend £120 get £30 back). She said the team will get this fixed.

Understand if it does not automatically post, you may end up with a fight. You may end up with an extra £150 credit (if they manually apply a credit vs the offer).

Ended in a complaint to Amex and got a £150 manual credit which does mean I do technically have the offer to use. They did say they would get this fixed, but just a word of warning to keep the receipt.