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Forums Frequent flyer programs British Airways Executive Club No response to BA complaint for almost 3 months! Reply To: No response to BA complaint for almost 3 months!

Lady London 2,112 posts

OK this does seem to be BA keeping money in their bank account longer quite deliberately and cynically to aid their own cashflow when it should be earning interest in yours.

Why not calculate statutory interest that’s now due to you, it’s still at least 8% (not sure if it’s reached an upward review yet that would take account of recent increases in interest rates). Formally advise BA that as your refund agreed on [date] has still not reached you, you now require them to pay you a total of not less than £x as of today, increasing daily on a compound interest basis, at the rate of statutory interest now payable by law?

may be along to say why this isn’t legal. I’d be very inclined to do it as BA won’t stop this deliberate abuse of customers until it costs them money.

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