Reply To: Hilton to sell room upgrades to Gold and Diamond elites

[Robm]

I am pleased that there doesn’t seem to have been a Hilton wide policy change in complimentary upgrades – since they are now upselling them consistently in advance. I feel like it has always been the way with an element of pot luck/ some hotels being consistently poor/ seeming to purposefully ignore the “availability dependant” upgrade completely – even if they have lots of availability.