Maximise your Avios, air miles and hotel points

Forums Payment cards Other payment cards Bank account switching – Co-Op Bank bonus Reply To: Bank account switching – Co-Op Bank bonus

RussellH 154 posts

I swore to myself back in 2006 following the death of my father that I would never again have any dealings with the Co-op Bank.
The CS was utterly appalling – the worst followed the death of my father: we had a joint a/c with them as executors of my mother’s estate.
(Dad was a great fan of the Co-op Bank). When I phoned to tell them that he had died and I would accordingly be operating the account on my own, they initially refused to talk to me as I did not know the telephone PIN – Dad had never told me about it.
Once I got around that, their specialist department for dealing with deceased customers blythely informed me that as one of the executors had died, I would have to “apply for probate again”.

That was the final straw – I had had any number of issues with them before that.

I think there is only one other company who I have had such appallingly bad service from – BT.
They make Barclaycard and Creation seem half competent.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.