Reply To: Cancelled reward flight

[Lady London]

PS make sure, as well, you don’t accept their proposed alternative flight you can see in the system. Be very careful not to accept it inadvertently. As they are merciless if you accidentally click something that accepts it – you’re not confirmed on it unless you accept it will just disappear if you haven’t checked in, if you just leave it alone.

If you want alternative transport than that, make sure you speak to them or make some other attempt to ask for what you need instead – you need to be “seen” to have given them the chance before taking your own different arrangements (nothing wrong with lining up a backup meanwhile – ideally that you would drop if they agree to provide something more acceptable).

You just need to get their refusal which 99% of the time you will, or be able to prove you made, say, three serious attempts to find someone or get through to them to request them to provide what you need instead.

… such as would get you to your home/destination much nearer to your original travel timing, instead or whatever other requiremdnt you need to fulfil such as being back at work on time or losing less of your holiday or travelling at a time that does not lose you holiday days or waste the purpose of your trip etc.