Reply To: Think I might cry!!!!

[SamG]

Alex G wrote:

SamG wrote:

BA doesn’t have anyone at Edinburgh – even at LHR their own staff can’t really do much other than phone up for you. So it’s one airline that turning up at the airport won’t put you at an advantage vs calling the call centre (multiple times if required!) until you get what you want. They certainly don’t give any on the ground thought to minimising duty of care cost!

Agree that an overnight is advisable especially during the winter months

Doesn’t BA have agents at Edinburgh? What happens if you need a hotel? Or refreshments? Phone calls and internet? How do they carry out their Duty of Care obligations?

Only their ground handling. I’m not sure if pushed if they can do hotels, they could likely do food vouchers. But BA preferred option is for you to do it yourself and claim back