Reply To: Think I might cry!!!!

[Colin MacKinnon]

SamG wrote:

BA doesn’t have anyone at Edinburgh – even at LHR their own staff can’t really do much other than phone up for you. So it’s one airline that turning up at the airport won’t put you at an advantage vs calling the call centre (multiple times if required!) until you get what you want. They certainly don’t give any on the ground thought to minimising duty of care cost!

Agree that an overnight is advisable especially during the winter months

Presumably there was “someone” at Edinburgh who put her on standyby for the LHR flight?

Agree with the night before – a night out with friends in London (or Madrid) is an essential start of our holidays!