Reply To: Booking via Hotels.com

[JDB]

Gary B wrote:

kai wrote:

Phone Hilton’s customer service and ask for best rate guarantee. They will match the price and offer a further 25% discount. I’ve done it at least twice in the past.

Thanks for that info, however when I tried they said they can’t pricematch Hotels.com because it is uk sterling and the hilton hotel is in US$. I can view the Booking.com in US$ but they can’t pricematch that because it is inclusive of taxes and they only pricematch pre-tax prices. What’s the point? Why have pricematching when they write the rules around currency and pre-tax pricing knowing Hotels.com and Booking.com do not show what they want.

You should be able to adjust eg Booking.com in settings to show the price in different currencies, with or without tax etc. These people are trained to swat you away; don’t let them!