Reply To: Creation Financial Services bashing

[JDB]

The FOS is not “unaccountable” but they do request that “if we’ve let you know that we’ve received your complaint, we’ll contact you as soon as your case is with someone who can help. We’d be grateful if you could avoid contacting us for an update, unless your circumstances have changed.” and that excessive contacts impairs their ability to do their job. Cases are triaged according to their importance and complexity.

There are asylum seekers awaiting decisions and people awaiting trials (including some on remand) who are waiting longer; this is very far from a “national scandal” however important a free hotel night may seem to you.